If your BrightSign player is no longer checking in with the software and performing health checks on the Players page (red icons with past date/time), please try the following steps:
Unplug the power cable from either the player end or on the wall outlet
Plug the power cable back in
Check the Players page in the software to confirm that the player has performed a health check (green icon, current date/time).
If the player has not performed a heath check after rebooting, please contact your local IT or internet service provider to help you troubleshoot internet connectivity.
Content is not showing on my screen
If content is not showing on the screen, please ensure that the screen is on the correct input/source:
Press the Input or Source button on the screens IR remote
Make sure the source is set to HDMI
If the source is correct, please try to unplug the power supply to the player, then plug it back in to restart the player.