Android Players Common Troubleshooting

Note: See this article for more information on Android player setup.

Players offline / not performing Health Checks

1. If your Android player is no longer checking in with the software and performing health checks on the Players page (red icons with past date/time), please try the following steps:
2. Unplug the power cable from either the player end or on the wall outlet
3. Plug the power cable back in
4. Check the Players page in the software to confirm that the player has performed a health check (green icon, current date/time).
5. If the player has not performed a heath check after rebooting, please contact your local IT or internet service provider to help you troubleshoot internet connectivity.

Content is not showing on my screens

1. If content is not showing on the screen, please ensure that the screen is on the correct input/source:
2. Press the Input or Source button on the screens IR remote
3. Make sure the source is set to HDMI 
4. If the source is correct, please try to unplug the power supply to the player, then plug it back in to restart the player.

For questions or concerns, please reach out to our Support Team at [e-mail].